Online Banking

• Enroll
• Demo

Dean Bank ShoppingFLING Frequently Asked Questions

Everything you need to know to get the most out of Dean Bank ShoppingFLING!

Below are the answers to some of our most Frequently Asked Questions about Dean Bank ShoppingFLING. The answers will provide you with tips that will help you to maximize your bonus points potential. Check out the Dean Bank Rewards website for even more information about this exciting program!

Shop Online and Earn Bonus Points

Q: What is ShoppingFLING?

A: ShoppingFLING is an added benefit of Dean Bank's debit card rewards program that provides you the opportunity to earn bonus points on your Dean Bank debit card when you shop at participating retailers.

Q: How do I earn bonus points from retailers through the ShoppingFLING Program?

A: Now you can earn bonus points no matter how you shop – online, at retail stores and catalogs, and many other ways. In order to access the ShoppingFLING Program website, you must be logged in to your rewards account. If you have not registered for online access to your rewards account, simply go to your institution’s rewards website and click on “Register Here” to set up your user name and password.

Q: When will I see my bonus points in my rewards account?

A: Bonus points earned through the ShoppingFLING Program will be credited to your rewards program account anywhere from 45 to 90 days after your purchase.

Q: How many bonus points will I earn?

A: Each participating retailer decides on their bonus point offer(s). To determine which purchases qualify and the specific bonus points awarded, please review the offer details for each participating retailer listed on the ShoppingFLING Program website.

Q: Do I need a separate rewards account to earn bonus points from participating online retailers in the ShoppingFLING Program or from retail stores or catalogs?

A: No, as long as you are logged in to your existing rewards account, all bonus points earned from shopping with participating retailers in the ShoppingFLING Program will be credited to your rewards account. Bonus points earned will be displayed on the e-statement of your rewards account, accessed by clicking on the My Account page.

Q: Are online-only retailers different from in-store retailers?

A: Yes. Some major retailers only offer bonus points through the ShoppingFLING Program website; not in their stores. Other retailers offer bonus points multiple ways. To determine how you can earn bonus points from a participating merchant, which purchases qualify, and the specific bonus points awarded, please review the offer details for each participating retailer listed on the ShoppingFLING Program website. It is important to read each offer details carefully.

Q: Why do I have to shop through the link on the ShoppingFLING website instead of going directly to the retailer’s site?

A: Because the ShoppingFLING Program is reserved only for your institution’s rewards program members, these links are provided for you. Using that link is the only way to tell the retailer that you are participating in the ShoppingFLING Program and will ensure you earn bonus points on your purchase. In order to earn bonus points, you must click and shop through the retailer’s link located on the ShoppingFLING Program website. If you shop directly through the retailer’s website, you will not be awarded bonus points.

Q: Do I need to keep the order number I receive from the retailer?

A: Yes, order information you receive from a retailer is reported back to the ShoppingFLING Program in order to award bonus points. If you have questions regarding bonus points earned with ShoppingFLING, please use our automated customer service tool located in the Contact Us section of the website. If you have a question about your order, please contact the retailer directly.

Q: Do I need to mail anything in?

A: No, after the purchase is made the retailer will report back to the ShoppingFLING Program the information required to post the bonus points. The ShoppingFLING Program will use this information to credit your rewards account.

Q: How are the bonus points I earn calculated?

A: Bonus points earned are calculated on the net amount of eligible purchases. Taxes, special handling charges, returns, freight or shipping costs and any unshipped products are not included in the bonus points calculation. Individual retailers determine eligible purchases; please refer to the retailer detail page for complete information.

Q: After I make a purchase from a ShoppingFLING Program retailer, when will the bonus points be credited to my account?

A: The bonus points are typically be posted to your rewards account within 45 to 90 days from purchase date. Some exceptions do apply. See participating retailer offer information on the ShoppingFLING Program website for complete information.

Q. I received a confirmation email listing my purchases and the bonus points I earned, but I don’t see the bonus points in my rewards account yet. Why is that?

A. The confirmation email is a record of any purchases you have made through the ShoppingFLING Program. Bonus points earned through ShoppingFLING purchases are typically posted to your rewards account within 45 to 90 days from purchase date. Due to the timing of the processing of your regular rewards points and when your rewards program receives the bonus points from the ShoppingFLING Program, you will typically not see bonus points earned posted to your rewards account anywhere from 45 to 90 days.

Q: How do returns, exchanges and/or backorders affect the bonus points earned for the purchase?

A: If any part of a qualifying order is returned to the retailer or is not completed, your bonus points for that transaction may be reduced or removed from your rewards program account. Please check each retailer’s policy for returns.

Q: How do I know if my bonus points have been posted to my rewards program account and are available for use?

A: Visit your rewards program website, log in to your rewards account and click on the My Account page. Click on the E-statement link to view your bonus points.

Q: Is there a limit to the number of bonus points that I can earn through ShoppingFLING?

A: No. The more you shop - the more you can earn! As a reminder, you cannot earn bonus points for taxes, special handling charges, freight or shipping costs, and any unshipped or returned products. In addition, please refer to the retailer offer page for complete information regarding eligible purchases for each retailer.

Q; What happened to the retailer I was shopping at last week?

A: The ShoppingFLING Program is continually trying to find the best retailer for ShoppingFLING members to shop with. From time to time the available retailers may change. If there is a particular retailer that you would like to shop with, please Contact Us with your comments.

Q. How do I earn bonus points from online retailers through the ShoppingFLING Program Website?

A. Simply log in to your rewards account and click on the Shopping page to access the ShoppingFLING Program website and shop with participating retailers through the ShoppingFLING Program website to earn bonus points for online purchases. You must be logged in to your rewards account to access ShoppingFLING. If you have not registered for online access to your rewards account, simply go to your institution’s rewards website and click on “Register Here” to set up your user name and password.

Q: Do I need to use my rewards program card to go shopping and earn bonus points?

A: Yes, you must use your rewards program card in order to earn bonus points. Check the ShoppingFLING website to see if you can use your rewards card to earn bonus points at a retailer’s physical location or through their catalog as well as online.

Q: Can I earn bonus points for shopping at an online retailer that I don't see on this website?

A: No, you must click through a valid link from the ShoppingFLING Program website in order to earn bonus points for the purchases you make. In order to earn bonus points, you must click and shop through participating retailers’ links located on the ShoppingFLING Program website. If you shop directly through a retailer’s website, you will not be awarded bonus points.

Q: If I am just browsing and don't make a purchase, can I go back directly to the retailer at a later date and earn bonus points?

A: No, you must come back to the ShoppingFLING Program website and click through the links for that specific retailer in order to earn bonus points.

Q: I just went shopping at a retailer listed on the ShoppingFLING Program website. Can I earn bonus points for my purchase even though I did not access the retailer’s website from the ShoppingFLING website?

A: No, you must click through the ShoppingFLING Program website retailer links to earn bonus points credit. This is how we are able to confirm your purchase.

Shop at Stores and Catalogs and Earn Bonus Points

Q: Can I earn bonus points for purchases made at retail store locations?

A: You can earn bonus points at participating retail stores and catalogs automatically by using your rewards program card. Check the ShoppingFLING Program website and refer to each retailer’s offer details to see if you can use your rewards card to earn bonus points at a retailer’s physical location or through their catalog.

Q: Do I need to use my rewards program card to go shopping and earn bonus points?

A: Yes, you must use your rewards program card in order to earn bonus points at participating stores and catalogs. Check the ShoppingFLING Program website to see if you can use your rewards card to earn bonus points at a retailer’s physical location or through their catalog as well as online.

Q: How are the bonus points I earn calculated?

A: Bonus points earned are calculated on the net amount of eligible purchases. Taxes, special handling charges, returns, freight or shipping costs and any unshipped products are not included in the mileage calculation. Individual retailers determine eligible purchases; please reference the retailer detail page for complete information.

Q: How do I know if my bonus points have been posted to my rewards account and are available for use?

A: Bonus points earned through ShoppingFLING will be posted to your rewards account anywhere from 45 to 90 days after your purchase. Visit your rewards program website, log in to your rewards account and click on the My Account page. Click on the E-statement link to view your bonus points.

Q. There is more than one rewards account member in my home. Can we log in separately and access ShoppingFLING?

A. Yes, more than one rewards account member can use ShoppingFLING. If you have separate rewards accounts, you each must log in to your rewards account in order to access the ShoppingFLING Program website. If you have a joint rewards account, simply use the one log in that you typically use to access your rewards account. This will allow either user to access the ShoppingFLING Program website.

Q. If I stay logged into the ShoppingFLING Program website, is my rewards account information safe?

A. The ShoppingFLING Program website uses encryption to protect the privacy and security of your rewards account information. No personal information is stored in the ShoppingFLING Program website, so your account information will remain private. The account information that is displayed there is stored within the ShoppingFLING Program systems and cannot be accessed by other sources.

Q. What do I do if I am missing bonus points?

A. Please use the Contact Us on the website.

Q. Why did I not earn bonus points at the rate displayed when I shopped at a retailer’s store location, through their catalog, or when buying a gift card?

A. Shopping at a retailer’s store location, through their catalog, or when buying a gift card may accrue bonus points at a different offer rate. Please check the ShoppingFLING Program website to verify the offers available at all participating retailers.

System Requirements to access ShoppingFLING

Q: What browsers can I use to view the ShoppingFLING Program website?

A: Windows: Recommended browsers include Internet Explorer 6.0, 7.0 and 8.0 and Firefox 3.5. Other compatible browsers that support frames, Javascript, cookies and Secure Socket Layer protocol (SSL) may work with reduced site functionality. Macintosh: Recommended browser is Safari 4. Other compatible browsers that support frames, Javascript, cookies and Secure Socket Layer protocol (SSL) may work with reduced site functionality.

Q: How do I determine which browser I am using?

A: Windows: From your browser, go the Help menu and choose "About". A screen will appear showing which browser and version you are using. Macintosh: From your browser, go the Apple menu. Choose either "About Netscape" or "About Internet Explorer". A screen will appear showing which version you are using.

Q: How do I upgrade to another browser?

A: Internet Explorer: Go to Microsoft Internet Explorer Download. Instructions provided there will help you with download and installation. Firefox: Go to http://www.mozilla.com/en-US/. Instructions provided there will help you with download and installation.

Q: I am trying to go to the ShoppingFLING Program website and it says that I must have cookies enabled, what does this mean? What do I do?

A: Cookies must be enabled in your web browser to receive bonus points while shopping at many of our online retailers. Please check your browser “Help” section for more information on how to enable cookies.

Q: Why are cookies required?

A: It is necessary for us to be able to track purchases in order to successfully award bonus points in the ShoppingFLING Program. This tracking function is performed using cookies both from your institution’s rewards website and from many of the retailers in the ShoppingFLING Program. Though the ShoppingFLING Program does not require a cookie to access the website, retailer cookies are required in order to successfully shop and earn bonus points.

To enable cookies:
In Internet Explorer 6 or 7: Click the Tools menu, Select Internet Options, Click the Privacy tab, Click the Default button (or manually slide the bar down to 'Medium') and Click OK. In Firefox 2 or 3: Click the Tools menu, (On a Mac, click the Firefox menu.) Select Options, (On a Mac, select Preferences.), Click the Privacy tab, Select the 'Accept cookies from sites' checkbox, Click the OK button. In Safari 4: Click the Safari menu, Select Preferences, Click Security, In the 'Accept Cookies' section, select Always.