President's Message - February 2019
By Kevin Goffe, CEO | February 14, 2019
The year 2019 marks the 130th anniversary of Dean Bank but don’t expect a lot of fanfare over this anniversary. It’s just another year in the history of an organization dedicated to the success of our customers. We continuously strive to provide outstanding products and services that exceed your expectations. That’s not always easy in today’s fast changing business environment where customer expectations are constantly shifting based on their most recent experience, but that doesn’t deter us from trying.
In 2018 we expanded our electronic banking delivery by enabling checking and savings account opening to be done without visiting a branch; we delivered a mobile phone app to give you more control over your debit card; and we also improved our remote check deposit function as part of the Mobile Banking app. For those of you who prefer our in-branch banking we modernized our Franklin office to improve your experience with more a personal and friendly interaction with our universal bankers.
In 2019, we expect to continue improving the way Dean Bank delivers it’s products and services to you. The introduction of a mobile wallet and improved person to person payments is on the horizon. All of our Dean Bank checking products allow withdrawals from any ATM without a Dean Bank imposed fee. For those of you who frequently use ATMs belonging to other banks and incur a convenience fee charged by that bank I encourage you to consider our newly improved All Access Checking® account product which provides unlimited rebates of all ATM surcharge fees.
For those of you saving your money for an expected future need or greater peace of mind, please check out our special time deposit accounts. We’re offering some really special rates on some extended term accounts to encourage your savings habits.
Dean Bank remains one of our area’s largest mortgage lenders. Each year, Dean Bank is ranked among the top mortgage lenders in our direct service area (11 nearby Massachusetts towns that include our 4 branch towns and the surrounding communities). For the calendar year 2018, we were ranked #5 out of more than 350 mortgage lenders, providing financing to 169 customers for a total of $33 million in our community. We are very proud of this achievement and hope you’ll think of us the next time you or someone you know is looking to purchase, refinance or use a home equity product.
As we mark our 130th anniversary we will reflect on all Dean Bank has done for the communities we serve and vow to continue to provide outstanding products and services that exceed your expectations. Thank you for trusting us with your business.
Kevin R. Goffe
President & CEO
Kevin Goffe, CEO