March 6, 2017
As a reminder to our customers, this weekend the bank moved its data processing to an off-site, “data center” operated by our current data processing partner. Here is a summary of what will still occur and how these occurrences will impact you:
- On Sunday evening electronic services (Online Banking/Bill Pay, etc.) were restored to service.
- PLEASE BE AWARE it will take a full day or so for all debit and ATM transactions performed after our systems were brought down Friday evening to display accurate balance information across electronic banking services.
- On Monday, March 6th, all branch offices will be open regular business hours.
We understand that this was a significant inconvenience to many of our customers, but please be assured that it is a necessary step in the overall improvement of our operations.
Now that it has been completed, Dean Bank will continue with its plan to upgrade technology. In the coming months we will be rolling out new services such as online account opening for deposit and select loan products, an enhanced bill pay, a new mobile app and other financial services technologies will be unveiled. It becomes possible now that our data processing system transitioned successfully.
We are very sorry if this transition negatively impacted you in any way, but we were certain that customers would adapt successfully. Please contact us should you have additional questions or concerns.
Dean Bank’s commitment to delivering products and services that solve your financial needs and improve your financial life is strong and we are confident that 2017 will bring even more service improvements.
President & CEO