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President's Message August 2017

Kevin Goffe

Dean Bank President’s Message August, 2017

I hope your summer travels have been safe and you’ve taken Dean Bank along to ensure reliable Debit Card processing as well as access to your account information through the mobile device of your choice.  Did you know that Dean Bank’s new IT Checking product will give you up to 5 ATM convenience fee rebates a month?  Wherever your travels take you, enjoy no-cost access to your cash locally or on the road.

Last August, Dean Bank announced that we would begin issuing Debit Cards with the EMV chip.  Already about half of the card base has been re-issued with the EMV chip.  We will continue to replace existing debit cards with EMV Debit Cards as your current card expires.  Those of you traveling outside the US may benefit by the more secure EMV Debit Card, as many merchants throughout Europe and Canada require the EMV chip card.  If you prefer the EMV Debit Card, call us to arrange for your card to be reissued sooner than the expiration date printed on the card.  Better yet; stop by any branch to have your EMV Debit Card issued instantly.  All branches are equipped for instant issue of EMV Debit Cards.

Once again Dean Bank was named Favorite Community Bank in all four of our service areas for the 10thconsecutive year in Wicked Local’s Readers’ Choice Awards.  Voters have been selecting Dean Bank as their favorite Community Bank in Franklin, Bellingham, Blackstone and Mendon since 2008, a streak that we are most-proud of.  I would like to thank our staff for their sustained commitment to superior service and our customers for their loyalty.

Our whole organization is busy preparing for improvements to our electronic banking services.  I am confident that the issues discovered in late May, which delayed the conversion to our new electronic banking platform, have been resolved and September’s rollout will bring improvements in our service to you.  You can expect more details in the weeks to come through our website, e-News and social media postings.  If you haven’t signed up for e-News visit our website today!

Best wishes for a safe end to the summer!


Kevin Goffe
President and CEO
Dean Bank